FCA Customer First Award for Excellence 2016 Inaugural

Larry H. Miller Chrysler Jeep Tucson is Honored to Receive the Customer First Award for Excellence from FIAT Chrysler Automobiles [FCA] for the 2nd Year in a ROW!


February 20, 2017, Auburn Hills, Mich. - FCA US LLC announced today that 387 Chrysler, Jeep®, Dodge, Ram and FIAT dealerships have earned certification as 2017 Customer First Award for Excellence winners.
 
These 387 dealerships succeed the inaugural group of 124 dealerships who earned their certification in 2016. By achieving this elite status, these FCA US dealerships will be recognized by consumers as leaders in customer sales and service experience. The winning dealerships touch 24 percent of FCA retail sales volume in the U.S.
 
"Our dealers are striving to not just improve the customer experience in their facilities, but to become the industry leaders in customer satisfaction on both the sales and service sides of the business," said Al Gardner, Head of Dealer Network Development, FCA - North America. "We now have triple the amount of winning dealerships that may proudly market themselves as Customer First Award for Excellence achievers. Consumers will know that they are in a Customer First dealership from the logos, but more importantly, they will experience the evolution of these elite stores."


Auburn Hills, Mich., July 21, 2016 - An inaugural group of 124 Chrysler, Jeep, Dodge, Ram and FIAT dealerships have earned the 2016 Customer First Award for Excellence.

By achieving this elite status we want to recognize and thank you, our customers, for helping us reach our goal as leaders in providing excellent customer sales and service experiences.

"We are extremely impressed with the accomplishments these 124 dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award for Excellence."


All 2,600 FCA US dealerships were eligible to pursue and earn the inaugural award certification. Dealers must achieve goals in five core "pillars" to earn the Customer First Award for Excellence designation:

  • Facility - Customers consistently find dealerships to be clean, convenient and comfortable. Facilities are certified every six months
  • Customer Processes - Dealer consistently executes processes for key customer interaction points, such as sales negotiation, delivery and follow up
  • Performance - Dealer achieves required high level of satisfaction in customer sales and service satisfaction surveys
  • Employee Survey - Survey employees annually, share findings with employees, and act on the feedback and results
  • Training Certification - Dealership personnel meet minimum training requirements for sales, service, parts and technical staff

Contact

Larry H. Miller Chrysler Jeep Tucson

7800 E. 22nd Street
Directions Tucson, AZ 85710

  • Sales: (877) 785-4468
  • Service: 866-447-1843
  • Parts: 888-695-1178

Hours

  • Monday 8:00am-9:00pm
  • Tuesday 8:00am-9:00pm
  • Wednesday 8:00am-9:00pm
  • Thursday 8:00am-9:00pm
  • Friday 8:00am-9:00pm
  • Saturday 8:00am-8:00pm
  • Sunday Closed