Three Larry H. Miller Dealership Locations Earn Inaugural FCA Customer First Award for Excellence
PHOENIX (September 1, 2016) - Larry H. Miller Chrysler Jeep Avondale, Larry H. Miller Dodge Ram Avondale and Larry H. Miller Chrysler Jeep Tucson have each earned the inaugural 2016 Fiat Chrysler Customer First Award for Excellence.
By achieving this elite status, the dealerships will be recognized by consumers as leaders in customer sales and service experience.
"We're committed to excellence for our customers, and these dealerships demonstrate the high level of service we hope to provide on a daily basis," said Dean Fitzpatrick, president, Larry H. Miller Dealerships. "I commend these stores for putting our company vision into practice, which is to be the best place in town to work and the best place in town to do business."
The Larry H. Miller dealerships are three of only 124 selected out of 2,600 FCA dealerships in the U.S. In addition, they are the only stores in Arizona to be named to the list.
FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to elevate customer satisfaction with the dealerships with a specific focus on the sales and service experience, employee training and facility condition. In order to achieve the designation, dealers had to achieve five core pillars:
- Facility - Customers consistently find dealerships to be clean, convenient and comfortable. Facilities are certified every six months.
- Customer Processes - Dealer consistently executes processes for key customer interaction points, such as sales negotiation, delivery and follow up.
- Performance - Dealer achieves required high level of satisfaction in customer sales and service satisfaction surveys.
- Employee Survey - Survey employees annually, share findings with employees, and act on the feedback and results.
- Training Certification - Dealership personnel meet minimum training requirements for sales, service, parts and technical staff.
"We are extremely impressed with the accomplishments these 124 dealerships have been able to achieve in a short amount of time," said Al Gardner, head of network development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award for Excellence."
The initiative was rolled out to dealers in October 2015. Dealers participated in cross-country workshops where they learned of award requirements and dealership best practices.About Larry H. Miller Dealerships
Larry H. Miller Dealerships operates 60 dealership locations under 20 automotive brands in seven western states. The group employs more than 1,100 individuals at 13 Arizona locations, including nine in Phoenix and four in Tucson. LHM Dealerships opened its first Arizona location in 1980, and currently owns Hyundai, Nissan, Toyota-Scion, Chrysler Jeep, Dodge Ram, Fiat, Alfa Romeo and Volkswagen stores in the state.
Larry H. Miller Dealerships has a strong legacy of giving back in communities where it does business. Through its charitable organization, Larry H. Miller Charities, more than $800,000 has been donated to qualified nonprofit organizations throughout Arizona since 1995. Beneficiaries include the Boys & Girls Clubs of Tucson, Camp Soaring Eagles, Muscular Dystrophy Association, Literacy Connects, Wings for Women and more. For more information about Larry H. Miller Dealerships, please visit www.lhmauto.com
. Media Contact:
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Chrysler Drive for the Kids
couldn't have been happier to host a Chrysler Drive for the Kids event,
right here at the Larry H. Miller Chrysler Jeep Tucson dealership on
Saturday, November 23rd benefitting the Sonoran Science Academy on the
Davis Monthan Air Force base!
spite of the cold and rainy weather, plus competing with the El Tour De
Tucson and the U of A vs Oregon game we were off to a smashing start
with over 10 test drives in this first half hour thanks to some very
dedicated parent volunteers!
The school pulled out all the stops
with kids on every corner directing traffic into the dealership and so
many parents showing up to give their support.
We did not
reach the goal of 150 test drives but we came close, ending at 110 test
drives in which Chrysler was able to donate $1,100 to the Sonoran
Science Academy to assist in their athletic programs. A huge thank you
and this terrific program and especially to all that braved the cold
and rainy Tucson weather to show up and support this great cause! We
can't wait to do it again! To find out how you can get YOUR school
involved, click the image below!
Tucson Classics Car Show
We had a great time out at the Tucson Classics Car Show
on Saturday, October 19th. Beautiful Tucson weather and car lovers...it couldn't get any better! Special thanks to the Rotary Club of Tucson
for hosting this amazing event at St. Gregory's College Prep School
and to Chris Mooney Photography
for taking such fantastic photos!
We couldn't wait to show visitors from the Catalina Foothills, SaddleBrooke, Green Valley and Sahuarita the brand new 2014 Jeep Wrangler Unlimited
Sahara. This roomy 5 door beauty has the perfect combination of sporty fun, great gas mileage and family convenience.
look forward to showing a few Tucson Classics Car Show guests around
our dealership at 7800 E 22nd St, right on the corner of 22nd and Pantano. Click here
Chrysler Town & Country Event at the River of Life School!
We were honored to participate in a fundraising event at the River of Life School
and we think the kids enjoyed it too! Thank you for letting us be part of your amazing school event!